RETURNS & EXCHANGE

Please note that this policy is valid for orders placed within India only.

Womenstock's 15 day returns and exchange policy gives you an option to return or exchange items purchased on womenstocks for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products . If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
  2. We only accept returns for products purchased directly from Womenstocks’s desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
  3. Please note that we do not refund any Shipping or COD charges incurred by you.
  4. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  5. If you self-ship your returns, a fixed amount of Rs. 80  will be reimbursed subject to your return having met our Returns and Exchange Policy
  6. Please allow 24 hours post delivery of your order for your order status to be updated in your Womenstocks account.
  7. Please check the items, type of return/exchange and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
  8. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
  9. Both return and exchange on the same order should be done in the same go to avoid complication.
  10. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

You can return products purchased from WomenStocks within 15 days of receiving the product. Please follow these steps -

  1. Create a 'Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
  2. We offer pick-up facility in select locations basis our courier serviceability
  3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation

Self-ship: In case your area pin code is not eligible for “Pick-up” mode then please self-ship the product to us. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address -

WomenStocks
544 A/B 11 Campbell Road
oppostie ambedkar park
UP-226003
India

We will send you a confirmation email as soon as we receive the shipment at our warehouse

  1. The entire return request to refund completed journey will take 15 - 18 business days
  2. We will pick up the return within 3 - 4 days from the request placement date
  3. The return takes about 7 - 10 business days to reach our warehouse
  4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your account
  5. In case of any refund discrepancies, WomenStocks may at its sole discretion, request you to share with us a screenshot of your bank statement
  1. Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges) back in your account as WomenStocks Store Credits. You can use your store credits for further shopping with us.
  2. Once your select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the checkout page, and the total amount to be paid by you will be calculated after deducting the store credits in your WomenStocks account.
  3. Please note, you need to be signed in with your registered WomenStocks ID to view and utilize your store credits.

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. Please note the following salient points -

  1. We will pick up the return within 3 - 4 business days from the request placement date.
  2. Please keep the return shipment ready.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via WomenStocks Store Credits

Please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address -
544 A/B 11 Campbell Road,Balaganj
opp. Ambedkar Park
UP-226003
IndiaPlease mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address -
544 A/B 11 Campbell Road,Balaganj
opp. Ambedkar Park
UP-226003

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care

 

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if the item meets the return criteria and is within 15 days from the date of delivery. For more details, please call our customer care

You can self-ship the products you wish to return by any reliable courier service within 7 days of raising a return request. Please share the order number while sending the parcel at our warehouse. We request you to share the courier details with us on womenstock7@gmail.com or WhatsApp us on +91-8318006732 for us to initiate 100 store credits to your account, valid for all your future purchases with WomenStocks.

** Any product self-shipped beyond 7 days of raising a return request may not be considered.

For any defective, damaged, incomplete, wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, tags intact along with the invoice to womenstock7@gmail.com and we will investigate the case and reply within 48 hours with the best available resolution.

** Any such complaint raised after 48 hours of receiving the order may not be considered.

Generally, our courier partner delivers the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8318006732 or mail us on womenstock7@gmail.com within 48 hours of the delivery intimation from our end. We shall arrange a proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

** Any complaint raised after 48 hours of receiving the delivery intimation may not be considered.